PRIVACY POLICY

MTV ASIA PRIVACY POLICY

 

At MTV Asia, we are committed to protecting and respecting your privacy. To ensure that you can make informed decisions and feel confident about sharing certain personal information with us, this Privacy Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

 

If you have any questions or concerns please contact us at sg.dpo@vimn.com.

 

1. CHANGES TO THIS POLICY

We may need to make changes to this Privacy Policy in the future, for example to reflect changes in the law, changes in the type of services or information we provide to you or collect from you, or to correct any errors. We will try to keep all such changes to a minimum. We recommend that you check this policy from time to time to see if it has changed. We will always state at the bottom of this policy the date on which it was last updated. If you continue to use our services after our Privacy Policy changes you will be bound by those changes.

 

2. WHAT IS YOUR PERSONAL INFORMATION?

In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

 

3. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?

You can use most of our products and services without actively submitting any information about yourself, but you may choose to provide us with personal information through the services. In particular, if you choose to:

  1. register an account with us, we will collect your name and email address.
  2. purchase a product or service, we will collect payment information.
  3. receive updates and newsletters from us, we will collect your email address.
  4. participate in any contests, promotions, or market surveys we sponsor, we will collect information such as your address, phone number, information about your interests.
  5. post content or communicate with us or with others on a public platform or through user support, we will collect the information you provide in those postings.
  6. as a vendor provide us with any services for which payment is to be made, we will collect your business name, registration number, address, and bank account details.
  7. apply for a job, internship or work position with us, we will collect your employment history and other information you may provide when you apply.
  8. claim any prize you win from our contests, we will collect information needed to fulfil those prizes (eg. passport details for flight or accommodation bookings).
  9. where you are under 18 years old, we may ask from you and collect information about your parent or guardian.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website, or whether you are male or female and how you watch our programmes.

 

4. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so, in which case the information may be collected automatically, including:

  1. when you access our services online (for example by visiting our websites or using our mobile apps), we automatically collect information about your use of the services, such as the time of your visit and the pages or content you viewed; We also receive and collect technical information about your device and software, including the type of device, operating system and version, mobile network information, IP address (a unique number used to identify a device on the internet), mobile device advertising identifier (a resettable identifier that is assigned to your mobile device by your operating system provider, such as Apple or Google) or other device identifier, the page you visited before visiting our website, and crash data.
  2. when you post any comments regarding us or our services on our websites or social media accounts, or through your use and interaction with our social media accounts, for example, when you "like" us on Facebook, or follow us on Twitter or Instagram, or when you log into our website or comment or post on sites of this nature using your Facebook or Twitter account details;
  3. when you attend an event at which we are filming or where filming notices are put up, there may be audio, visual and/or audio-visual content we may record from time to time for our programs and services;

Visitors to our premises additionally acknowledge that we may use a third party to collect information, including personal information, when you register at our reception desk. Users of our websites additionally acknowledge that we may use a third party to collect research information from our websites, including through the use of cookies (flash and non-flash) and web beacons, however this process does not contain any personal information.


We may also collect personal information about you from others, including family members (where you are under 18 and have entered a competition or otherwise authorized us to contact your parent/guardian) or friends if you are an accompanying guest for the purposes of a competition or an event, from third party companies such as credit reporting agencies and research companies, from law enforcement agencies, and other government entities.

 

5. COOKIES

We and our advertising and analytics service providers use cookies, which are small text files that help store user preferences and activity, and similar technologies such as web beacons, pixels, and ad tags to recognise you when you visit our services, and to collect information such as the number of visits, which features or pages are popular, measurements about the advertising campaign's success, and other information about your browsing activities. This allows us to ensure our services are functioning properly, to improve the Services, and to provide and measure advertisements.

 

Although most browsers and devices accept cookies by default, you can use the "Help" section of the tool bar on most browsers to change the settings on your computer, for example to notify you when you receive a cookie, or to refuse all cookies. However, some of the features of our online services may not work or may be more difficult to access if you refuse all cookies. To prevent your data from being used by Google Analytics, you can install Google's opt-out browser add-on. You can also access your Google Ads settings to control what data Google uses to show ads to you

 

6. FOR WHAT PURPOSES DO WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION?

We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:

  1. to provide products and services (including access to protected or age-restricted areas of our websites) to you and to send communications requested by you to answer enquiries, provide feedback and provide information or advice about existing and new products or services on our channels.
  2. to assess the performance of our websites and to improve the operation of the websites.
  3. to conduct business processing functions (administrative, marketing (including direct marketing), product or service development, quality control and research purposes.
  4. for the purposes of prize fulfillment where you have entered and won a promotion.
  5. for research purposes where you have consented to and participated in research activities.
  6. with your express consent (for example, when you check a box to agree), to make your information available from time to time to trusted partners and third parties, for the same purposes as set out in above (which will be in accordance with the privacy policies of such trusted partners and third parties).
  7. to confirm we hold the necessary clearance rights in content we create.
  8. to update our records and keep your contact details up to date, process and respond to any complaint made by you.
  9. to keep track of who is on our premises for safety and other reasons.
  10. to assess your suitability for an employment role you may have applied for or expressed interest in.
  11. to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.

You further acknowledge that providing information to our related bodies corporate will sometimes require us to transport your personal information overseas, by way of online servers or cloud-based services, or for example when the prize is overseas or includes overseas travel. This may involve us transferring your personal information to, or store or access it in, other countries where the laws may not provide levels of protection for your personal information meeting or exceeding prevailing international data protection standards. In such circumstances, we take steps to ensure that your personal information receives an appropriate level of protection through contractual requirements imposed on the recipient of the information

 

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy

 

7. TO WHOM MAY WE DISCLOSE YOUR INFORMATION?

We may disclose your personal information (including by combining them with other information collected by any of our related bodies corporate) to:

  1. our employees, contractors, related bodies corporate, companies in the Viacom group of companies, contractors or service providers for the purposes of operation of our websites or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants.
  2. suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes.
  3. third party prize suppliers for the purposes of providing prizing for competitions you have entered and won (including travel agencies and service providers where we book travel and/or accommodation on your behalf, for example as part of prize fulfillment for a competition you have won, or where you are travelling as a guest of a competition winner).
  4. third parties to whom we are licensing or assigning production content in which you have agreed to participate for which you have completed a release form;
  5. our affiliates or suppliers for the purposes of addressing any complaint relating to our services that you have made directly to us; and
  6. any organisation for any authorised purpose with your express consent.

8A. DIGITAL AUDIENCE MEASUREMENT

Nielsen is a global information, data and measurement company for fast-moving consumer goods, consumer behaviour and media, providing companies with a comprehensive understanding of what consumers watch, what they buy and how those choices intersect. This website may includes Nielsen's proprietary digital audience measurement software, for the purposes of market research (including Nielsen Digital Content Ratings) and audience ratings services. You can access more information about the measurement software and learn about choices with regards to Nielsen measurement here. If you wish to opt out, you may do so here.

 

8 DIRECT MARKETING MATERIALS

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you where you have consented, and if you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from such communications list or lists.

 

Unless you expressly consent to us doing so, for example, by selecting a check box when entering a competition on our websites, we do not provide your personal information to other organizations for the purposes of direct marketing.

 

9. HOW CAN YOU ACCESS AND CORRECT YOUR PERSONAL INFORMATION?

You may request access to any personal information we hold about you at any time by contacting us (see the details below) and opt out of our databases holding personal information. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

 

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

 

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

Please note that to update your details in any social networking sites, whether accessed directly, or via our websites as a login feature, you will need to contact the operators of those social networking sites directly.

 

10. WHAT IS THE PROCESS FOR COMPLAINING ABOUT A BREACH OF PRIVACY?

If you believe that your privacy has been breached, please contact our Privacy Officer using the contact information below and provide details of the incident so that we can investigate it. We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint.

We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.

After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.

 

11. SECURITY

We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorized access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.

 

As our websites are linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

 

12. LINKS TO THIRD PARTY SITES

Our websites may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

 

13. BUSINESS TRANSFERS

In the unlikely event that we sell or otherwise dispose of some or all of our business to another party, we reserve the right to transfer your information as part of any assets sold or disposed of and you consent to such transfer.

 

14. CONTACTING US

If you have any questions about this Privacy Policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website, the private or direct message function on our social networking sites, or contact our Privacy Officer using the details set out below.

 

Please contact our Privacy Officer at:

 

Privacy Officer
MTV ASIA

 

Post:          151 Lorong Chuan #03-08

                  New Tech Park (Lobby H)

                  Singpore 556741

Tel:            +65 6420 7220

Email:         sg.dpo@vimn.com

 

This Privacy Policy was last updated on 11 December 2018